Service Delivery Policy

Last updated: December 16, 2024

SHOMES is a 100% digital property platform. We do not sell or ship any physical products. All our services (subscriptions, contact information access, and property listings) are delivered electronically through our website.

1. How Digital Services Are Delivered

Once your payment is successfully processed through Razorpay, our services are activated instantly and accessible through your SHOMES account on our website.

2. Service Types and Delivery Timeline

2.1 Subscription Plans

• Activation Time: Instant activation upon successful payment confirmation
• Access Method: Login to your SHOMES account to access premium features
• Features Available: All subscription benefits are immediately accessible
• Confirmation: Email confirmation sent within 5 minutes of activation
• Invoice: PDF invoice sent to registered email within 24 hours

2.2 Contact View Payments (Pay-Per-View)

• Activation Time: Immediately accessible after payment
• Delivery Method: Contact information displayed on screen instantly
• Access Duration: Contact details remain accessible in your account for 90 days
• Notification: Push notification and email confirmation sent immediately
• Receipt: Digital receipt available in your transaction history

2.3 Post Listing Payments

• Payment Confirmation: Instant upon successful transaction
• Listing Review: Our team reviews your listing within 24 hours
• Approval Notification: Email sent once your listing is approved
• Go Live: Your property listing is published immediately after approval
• Total Timeline: Typically 24-48 hours from payment to listing going live

3. Delivery Methods

3.1 Website Access

• Login to www.shomes.in
• Navigate to your account dashboard
• Access all purchased services and features
• View transaction history and invoices

3.2 Account Dashboard

• View active subscriptions and remaining contact views
• Access purchased contact information
• Download invoices and receipts
• Manage your subscription settings

3.3 Email Notifications

• Payment Confirmation: Sent within 5 minutes of successful payment
• Invoice: PDF invoice sent to your registered email within 24 hours
• Service Activation: Confirmation email with service details and access instructions
• Subscription Expiry Alerts: Email reminders sent 7 days, 3 days, and 1 day before expiry
• Subscription Expired: Notification when your subscription has expired

4. Service Availability

4.1 24/7 Access

• SHOMES services are available 24 hours a day, 7 days a week
• Access your subscriptions and purchased services anytime
• No downtime for service delivery
• Scheduled maintenance announced in advance via email

4.2 Multiple Device Access

• Access services from desktop, laptop, tablet, or mobile
• Seamless synchronization across all devices
• Login from anywhere with internet connection
• Single account, multiple device support

5. Delivery Confirmation

You will receive confirmation of service activation through:

6. Failed Delivery / Technical Issues

6.1 If You Don't Receive Confirmation Email

• Check your spam or junk mail folder
• Add xchange24homes@gmail.com to your safe sender list
• Verify your email address in account settings
• Contact support if no email received within 1 hour

6.2 If Service Not Activated

• Refresh your browser or restart the app
• Logout and login again to sync services
• Clear browser cache and cookies
• Check your transaction history for payment status
• Contact support with payment ID if issue persists

6.3 Payment Successful but No Access

If you've been charged but cannot access the service:

• Wait 15 minutes for system synchronization
• Check your account status in dashboard
• Verify payment was successful (check bank statement)
• Contact us immediately: xchange24homes@gmail.com
• Include: Payment ID, Order ID, Screenshot of payment confirmation

7. Service Duration and Expiry

7.1 Subscription Duration

• Monthly Plans: 30 days from activation date
• Quarterly Plans: 90 days from activation date
• Annual Plans: 365 days from activation date
• No Auto-Renewal: Subscriptions do NOT automatically renew. You must manually purchase a new subscription after expiry.
• Expiry Notifications: Email reminders sent 7 days, 3 days, and 1 day before subscription expires
• After Expiry: Premium features are disabled immediately when subscription expires

7.2 Contact View Access

• Contact information accessible for 90 days from purchase
• Saved in "My Contacts" section of your account
• Can be downloaded or exported as PDF
• Access remains even after account downgrade

8. Service Availability

• Geographic Coverage: Property listings available across India (All States and Union Territories)
• Website Access: Available 24/7 with internet connection
• Payment Methods: All major Indian payment methods supported through Razorpay (UPI, Debit/Credit Cards, Net Banking, Wallets)
• Customer Support: Email support available in English and Hindi
• Platform: Accessible via web browsers on desktop, laptop, tablet, and mobile devices

9. Data Delivery and Privacy

• All data transmitted through secure HTTPS connection
• Contact information encrypted during transmission
• Your payment information never stored on our servers
• Compliance with Indian data protection regulations
• Read our Privacy Policy for complete details

10. Customer Support for Delivery Issues

11. Service Level Agreement (SLA)

We commit to the following service delivery standards:

12. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

By using SHOMES services, you acknowledge that you have read and understood this Shipping & Delivery Policy.