Contact Us
Get in touch with the SHOMES team
We're here to help! Whether you have questions about our services, need technical support, or want to provide feedback, feel free to reach out to us.
Contact Information
Registered Office
SHOMES
Odisha, India
Business hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Support Hours
Monday - Saturday: 9:00 AM - 6:00 PM IST
Sunday: 10:00 AM - 4:00 PM IST
Email support available 24/7
Send Us a Message
Note: For urgent payment or technical issues, please include your Payment ID or Order ID in the message for faster resolution.
Frequently Asked Questions
How long does it take to get a response?
We typically respond to all inquiries within 24 hours during business days. Urgent issues are prioritized and may receive faster responses.
What information should I include for payment issues?
Please include your Payment ID, Order ID, transaction date, and a detailed description of the issue. Screenshots are also helpful.
How do I request a refund?
Please read our Refund & Cancellation Policy first, then email us at xchange24homes@gmail.com with "Refund Request" in the subject line along with your payment details.
Can I get support in languages other than English?
Yes, we provide support in Hindi as well. Please mention your preferred language in your message.
Other Ways to Reach Us
Live Chat
Available in app
Help Center
Coming soon
Phone Support
Coming soon
Thank you for choosing SHOMES. We look forward to assisting you!